SARAH BILLINGS
Customer Success Manager
About Me
A customer success manager with extensive experience helping organizations achieve their goals through strong client relationships, seamless onboarding, and ongoing support. Skilled in cross-functional collaboration, team leadership, and process improvement to ensure customer satisfaction and long-term success. Bilingual in English and Spanish, with a passion for building connections and delivering solutions that make a lasting impact.
Work Experience at
Customer Success Manager
2023 - Present
With a career spanning over 2 years, Sarah has excelled in various roles within corporate environments. Her contributions have led to $657,298 ARR of renewals in 2025, which equates to a 100%+ renewal rate
Program Delivery Manager
2021 - 2023
During this period, Sarah made significant strides in the Program Delivery (now Customer Operations) department, demonstrating her ability to optimize quality assurance, product operations and managing a small team of 15-20 direct reports.
Family Support Specialist
2020 - 2021
Sarah's early career involved instrumental projects such as implementing processes and supporting families, laying the foundation for her future success.
Education
2019 / JUNE
University of Oregon
Sarah pursued her education with a focus on Anthropology and a minor in Spanish, gaining valuable insights into relationship building, critical thinking, and the Spanish language.
Skills
Professional
Customer Success & Retention
Client Onboarding & Training
Cross-Functional Collaboration
CRM Tools (e.g., Zendesk, Hubspot)
Project Coordination & Delivery
Process Improvement & Optimization
Documentation & Knowledge Base Creation
Team Management & Coaching
Personal
Management Skills
Time Management
Empathetic Communication
Critical Thinking
Bilingual: English & Spanish
Attention to Detail
Growth Oriented
Team-Oriented Leadership